Steve Bass Tire
Elevating Success to New Heights
CASE STUDY
Client:
Steve Bass Tire
Industry:
Tire and Auto Retail
Years in Business: 35
Long Time 20 Group Member and ASL Client Since: 2021
Services Utilized:
Customer Service Optimization, Process and Time Management, Peer Networking
Challenge
Successful But Stagnant
Steve Bass Tire was already a successful operation but was looking to elevate its game and looking for a 20Group that could transform ideas into results.
Limited Culture
Though profitable, the store lacked a cohesive culture to unify the team and promote growth.
Strategy
Process Implementation
Introduced streamlined processes aimed at improving customer service.
Time Management
Instituted effective time management systems to optimize productivity.
20Group Meetings
Encouraged participation in 20Group meetings to gain fresh perspectives and actionable insights from peers.
Results
Customer Service Excellence
ASL's process and time management improvements significantly elevated the level of customer service.
Cohesive Culture
A "real" culture was successfully established inside the store, enhancing employee satisfaction and performance.
Sustained Profitability
Achieved double-digit net profit year after year, solidifying the business's position in the market.
Peer Benefit
Valuable networking at the 20Group meetings and the time in between has enriched the business's strategy and outlook.
Testimonial
"Being a part of ASL and participating in 20Group meetings has been invaluable. Networking and having a group of like-minded business owners to get advice and bounce ideas off of throughout the year is priceless. Our customer service and internal culture have never been better."
Steve, Owner
Steve Bass Tire
