Client:
Steve Bass Tire
Industry:
Tire and Auto Retail
Years in Business: 35
Long Time 20 Group Member and ASL Client Since: 2021
Services Utilized:
Customer Service Optimization, Process and Time Management, Peer Networking
Steve Bass Tire was already a successful operation but was looking to elevate its game and looking for a 20Group that could transform ideas into results.
Though profitable, the store lacked a cohesive culture to unify the team and promote growth.
Introduced streamlined processes aimed at improving customer service.
Instituted effective time management systems to optimize productivity.
Encouraged participation in 20Group meetings to gain fresh perspectives and actionable insights from peers.
ASL's process and time management improvements significantly elevated the level of customer service.
A "real" culture was successfully established inside the store, enhancing employee satisfaction and performance.
Achieved double-digit net profit year after year, solidifying the business's position in the market.
Valuable networking at the 20Group meetings and the time in between has enriched the business's strategy and outlook.
"Being a part of ASL and participating in 20Group meetings has been invaluable. Networking and having a group of like-minded business owners to get advice and bounce ideas off of throughout the year is priceless. Our customer service and internal culture have never been better."
Steve, Owner
Steve Bass Tire
Thank you for contacting Advanced Shop Leadership. We are looking forward to speaking with you and will get back to you as soon as possible.
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